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Terms & Conditions

(1) CONCLUSION OF CONTRACT

The contract shall be concluded upon confirmation of acceptance by the Seller. The Customer shall submit an offer to the Seller by placing the selected product in the shopping cart and clicking on the “buy” “order button,” which the Seller shall then check.

(2) DELIVERY / SHIPPING

The products will be shipped after receipt of payment. Delivery is made 1 to 4 working days after receipt of payment.

(2A) COSTS FOR UNDELIVERABLE PACKAGE

If the Customer enters an incorrect or incomplete shipping address during the order and the shipment is returned to us as undeliverable, the costs incurred will be at the Customer’s expense. A 10 euro fee is incurred for shipment with the postal service. This fee is to be borne by the Customer in any case if the shipment is not picked up or if acceptance is refused.

(3) PRICES / PAYMENT

All prices include the legal VAT plus shipping costs. All possible payment methods can be found on our page.

(4) WARRANTY

In case of deficiencies the Customer is entitled to the legal warranty rights according to the statutory provisions in accordance with the following agreements. Slight color or texture deviations of our human hair from the color samples available on the website and the hair strands on our color rings are possible do not give rise to any warranty claim against the Seller and cannot be exchanged. It should also be noted that unless otherwise stated, we only sell 100% real human hair and, therefore, cannot give any right of exchange/guarantee for defects that occur in nature, such as split ends, dry tips, or color deviations. Can I color the extensions? Basically, yes. However, we do not recommend it because the hair has already been depigmented and it will, therefore, be difficult to bleach it. Use only gentle and ammonia-free products. Unfortunately, we cannot guarantee the results. As is the case with every human being, the strands of hair are also different because they are made from 100% real human hair. We cannot provide a guarantee for the application of the extensions.

(5) LIABILITY

Beyond liability for material and legal defects the Seller shall be liable without limitation to the extent that the damage is a result of a deliberate act or gross negligence. Furthermore, the Seller shall be liable in the event of slightly negligent breach of material obligations where the breach jeopardizes achievement of the purpose of the contract, and in cases of a breach of cardinal obligations, where the fulfilment of these obligations is necessary in order for the contract to be duly performed at all and where compliance with such obligations is constantly relied upon by the Customer; but only to foreseeable damages that are typical to the contract. The Seller is not liable for slightly negligent breach of obligations other than the ones stated in the preceding sentences.

(6) FINAL PROVISIONS

Changes or amendments to these terms and conditions shall only be valid in writing. This also applies to the cancellation of this written form requirement. Should any provision or part of any provision of this contract be invalid, illegal, or unenforceable, this shall not affect the rest of the contract. The invalid provision shall incidentally be replaced by the parties to the contract by mutual agreement with a legally valid provision that shall achieve as nearly as possible the same economic effect and purpose as the invalid or unenforceable provision. The above provision shall apply mutatis mutandis in the case of contractual gaps.

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