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Terms & Conditions

Terms and conditions
PLEASE READ THE FOLLOWING TERMS OF USE CAREFULLY BEFORE USING THIS WEBSITE. The Beauty Lengths “Terms of Use” govern the use of this website and the purchase of any products from it. The website is owned and operated by Beauty Lengths GmbH.

In the context of this website, “we”, “our” and “us” means www.beautylengths.com and “you” and “your” means you, the user or customer of this website. If you do not agree with these terms of use, please do not use this site.

The following Terms of Use and any other rules posted on our www.beautylengths.com constitute an agreement between us and you, the visitor, governing your access and use of all content and functionalities available at the Beauty lengths website, related micro- sites accessed through the URL www.beautylengths.com, related domain names, and any other website or micro-site of Beauty Lengths GmbH.

By visiting the Site, you are accepting and consenting to the practices described in the Terms of Use. We may modify the Terms of Use from time to time and your continued use of this Site (or any of our other Sites) following such change shall signify your agreement to be bound by the modified Terms of Use.

If you require more assistance you can contact us by emailing contact@beautylengths.com and you will receive a response within 24 hours.


In order to make purchases on the Site you will be required to provide your personal details. In particular, you must provide your real name, phone number, e-mail address and other requested information as indicated. Furthermore, you will be required to provide payment details that you represent and warrant are both valid and correct and you confirm that you are the person referred to in the Billing information provided.

The Site is available only to individuals and others who meet the Site’s terms of eligibility, who have been issued a valid credit/debit card by a bank acceptable to PayPal, and who have authorised us to process a charge or charges on their credit/debit card in the amount of the total purchase price for the merchandise which they purchase.

By making an offer to purchase merchandise, you expressly authorised us to perform credit checks and, where Beauty Lengths GmbH feels necessary, to transmit or to obtain your credit card information or credit report information (including any updated information) to or from third parties solely to authenticate your identity, to validate your credit/debit card, to obtain an initial credit card authorisation and/or to authorise individual purchase transactions.

Furthermore, you agree that we may use Personal Information provided by you in order to conduct appropriate anti fraud checks. Personal Information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information.

We reserve the right not to accept your order in the event, for example, that we are unable to obtain authorisation for payment, that shipping restrictions apply to a particular item, that the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn, or that you do not meet the eligibility criteria set-out within the Terms of Use.

Furthermore, we may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any merchandise from the Site whether or not that merchandise has been sold, removing, screening or editing any materials or content on the Site, refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

Please refer to our Privacy Policy page for further information about how we use your data.


Your financial and identity protection is our most important priority. That is why we process all payments through PayPal and Stripe. 

We take reasonable care to make our Site secure. All credit/debit card transactions on this site are processed using Stripe, a secure online payment gateway that encrypts your card details in a secure host environment. We will not store your credit/debit card details on our systems as Stripe and Paypal processes it independently of BeautyLengths GmbH. PayPal ensured all transactions will be fully encrypted and only used to process card transactions which you have initiated. To help ensure that your shopping experience is safe, simple and secure Stripe and PayPal use Secure Socket Layer (SSL) technology.

Furthermore, we take reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Site.


Prices shown on the Site are in Swiss Francs CHFand are inclusive of taxes.

We reserve the right to make changes to the products and prices listed on the Site, and to other content of this website, at any time without notice.

While we do our best to ensure that product descriptions on our website are accurate, some inaccuracies, typographical errors or misinterpretations may occur. We reserve the right to correct such inaccuracies or typographical errors as they are identified without Beauty Lengths GmbH. being held accountable for such inaccuracies or errors.


The products will be shipped after receipt of payment. Delivery is made 1 to 4 working days after receipt of payment depending on choice of shipping method. We currently only deliver within Switzerland.

To cancel a Contract in accordance with your legal right to do so, you just need to let us know that you have decided to cancel. The easiest way to do this is to email contact@beautylengths.com. We will email you to confirm we have received your cancellation. 



If the Customer enters an incorrect or incomplete shipping address during the order and the shipment is returned to us as undeliverable, the costs incurred will be at the Customer’s expense. A 10 euro fee is incurred for shipment with the postal service. This fee is to be borne by the Customer in any case if the shipment is not picked up or if acceptance is refused.



If you wish to return the hair extensions or exchange for another colour you have 14 days from the date of the order to do so.

The hair extension weft must not be opened in order to be able to do so. Once the rubber bands of the wefts has been opened we can no longer accept returns or exchanges due to hygiene reasons.  The hair net may be removed in order for consumer to determine color and quality of product. The product must not be worn, washed or have any products/tools applied to it. Products must be returned in their original packaging.

A return form can be found on our website under returns.


In case of deficiencies the Customer is entitled to the legal warranty rights according to the statutory provisions in accordance with the following agreements. Slight color or texture deviations of our human hair from the color samples available on the website and the hair strands on our color rings are possible do not give rise to any warranty claim against the Seller and cannot be exchanged. It should also be noted that unless otherwise stated, we only sell 100% real human hair and, therefore, cannot give any right of exchange/guarantee for defects that occur in nature, such as split ends, dry tips, or color deviations. Can I color the extensions? Basically, yes. However, we do not recommend it because the hair has already been depigmented and it will, therefore, be difficult to bleach it. Use only gentle and ammonia-free products. Unfortunately, we cannot guarantee the results. As is the case with every human being, the strands of hair are also different because they are made from 100% real human hair. We cannot provide a guarantee for the application of the extensions.


To the fullest extent permitted by applicable law, in no event will Beauty Lengths GmbH, its affiliates, directors, officers, employees, agents, suppliers or licensors be liable to any person for any indirect, incidental, special, punitive, cover or consequential damages (including, without limitation, damages for lost profits, revenue, sales, goodwill, use of content, impact on business, business interruption, loss of anticipated savings, loss of business opportunity) however caused, under any theory of liability, including, without limitation, contract, tort, warranty, breach of statutory duty, negligence or otherwise, even if the liable party has been advised as to the possibility of such damages or could have foreseen such damages. To the maximum extent permitted by applicable law, the aggregate liability of Beauty Lengths GmbH and its affiliates, officers, employees, agents, suppliers and licensors relating to the services will be limited to an amount greater of one dollar or any amounts actually paid in cash by you to Beauty Lengths GmbH for the prior one month period prior to the first event or occurrence giving rise to such liability. The limitations and exclusions also apply if this remedy does not fully compensate you for any losses or fails of its essential purpose.


Although the Website and Services may link to other resources (such as websites, mobile applications, etc.), we are not, directly or indirectly, implying any approval, association, sponsorship, endorsement, or affiliation with any linked resource, unless specifically stated herein. We are not responsible for examining or evaluating, and we do not warrant the offerings of, any businesses or individuals or the content of their resources. We do not assume any responsibility or liability for the actions, products, services, and content of any other third parties. You should carefully review the legal statements and other conditions of use of any resource which you access through a link on the Website and Services. Your linking to any other off-site resources is at your own risk.


“Intellectual Property Rights” means all present and future rights conferred by statute, common law or equity in or in relation to any copyright and related rights, trademarks, designs, patents, inventions, goodwill and the right to sue for passing off, rights to inventions, rights to use, and all other intellectual property rights, in each case whether registered or unregistered and including all applications and rights to apply for and be granted, rights to claim priority from, such rights and all similar or equivalent rights or forms of protection and any other results of intellectual activity which subsist or will subsist now or in the future in any part of the world. This Agreement does not transfer to you any intellectual property owned by Beauty Lengths GmbH or third parties, and all rights, titles, and interests in and to such property will remain (as between the parties) solely with Beauty Lengths GmbH. All trademarks, service marks, graphics and logos used in connection with the Website and Services, are trademarks or registered trademarks of Beauty Lengths GmbH or its licensors. Other trademarks, service marks, graphics and logos used in connection with the Website and Services may be the trademarks of other third parties. Your use of the Website and Services grants you no right or license to reproduce or otherwise use any of Beauty Lengths GmbH or third party trademarks.


Changes or amendments to these terms and conditions shall only be valid in writing. This also applies to the cancellation of this written form requirement. Should any provision or part of any provision of this contract be invalid, illegal, or unenforceable, this shall not affect the rest of the contract. The invalid provision shall incidentally be replaced by the parties to the contract by mutual agreement with a legally valid provision that shall achieve as nearly as possible the same economic effect and purpose as the invalid or unenforceable provision. The above provision shall apply mutatis mutandis in the case of contractual gaps.


These terms were last updated October 5, 2020.

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